Feedback

Please let us know how we are doing! We welcome and encourage feedback.

Your feedback can be entirely anonymous.
Only complete the relevant sections in your feedback.


Please be as honest, detailed and specific as you'd like!

Feedback

Required fields are marked *
Your Name / Surname
Pet carer name *
First contact from West London Petsitter Yes
No
Was your initial pet care request answered swiftly & within an expected time frame?
First contact from your pet carer Yes
No
Did your pet carer confirm the booking arrangements in an expected time frame?
Arranging meeting with you pet carer & key collection Yes
No
Did your pet carer help to arrange this meeting swiftly ?
Meeting with your pet carer for the 1st time Yes
No
Did your pet carer arrive on time as scheduled?
Meeting with your pet carer for the 1st time Yes
No
Do you feel that your pet carer spent enough time with you to thoroughly cover all care aspects?
Did your pet carer reconfirm care the day before care started? Yes
No
Communication during the care assignment Yes
No
Did your pet carer contact you with an update each day without prompting from you?
End of care assignment Yes
No
Did your pet carer communicate effectively on the last visit?
Upon your return Yes
No
Upon your return, did you find your home & pet as you expected to? Was mail collected, doors double locked, litter tray cleaned properly, food bowls cleaned & filled, bins cleaned and refuse taken out?
How can we improve?
Please be as honest, detailed and specific as you'd like!
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